Privacy Policy

The company is deeply committed to protecting the privacy of our visitors, supporters, and all individuals who engage with our mission. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your personal information. We believe that respecting your privacy is fundamental to building trust and upholding the values central to the Anne Frank House.

Information We Collect

We collect various types of information to support our educational programs, museum operations, and non-profit initiatives. This includes personal data you provide directly, such as your name, email address, postal address, and payment information when you make a donation, register for an event, or purchase items from our shop. We also gather technical data automatically, like IP addresses and browsing behavior, to enhance your experience on our website and improve our digital offerings.

Use of Data

The data we collect is primarily used to fulfill our educational and remembrance mission, providing a fluid and enriching experience for all users. We use this information to process donations, help museum visits, deliver educational content, and communicate updates about our programs and events. Your data helps us to personalize your experience, respond to your inquiries, and ensure the effective operation of our services.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the nature of the data and the context of its use. We regularly review our data retention practices to ensure compliance with applicable regulations and our internal policies.

Transfer of Data

In certain circumstances, your data may be transferred to and processed by third-party service providers or partners located outside of France or the European Economic Area. These transfers are conducted with appropriate safeguards in place, such as standard contractual clauses approved by the European Commission, to ensure your data remains protected to the same standards as within France. We only collaborate with entities that demonstrate a commitment to data protection and privacy.

Security of Data

We aim to ensuring the security of your personal data and employ hardened technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits. While we strive to use commercially acceptable means to protect your personal data, note: that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Rights

As a data subject, you have several important rights concerning your personal data under applicable data protection laws. These rights include the right to access, rectify, erase, restrict processing of, or object to the processing of your data, as well as the right to data portability. You also have the right to withdraw consent at any time where we rely on consent to process your personal information. To exercise any of these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the 'Last updated' date. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

Contact Us

Email: support@atscout.online

Address: Coolsingel 132, 3535 JJ Utrecht, Netherlands